Software for Canadian towns

Your town runs on a dozen systems.
It shouldn’t.

Service requests in one place, permits in another, the website somewhere else again, and half of it still on paper. CivicTown puts the lot on one system. Your staff stop copying the same details between them, and residents stop phoning to ask where their request got to.

Go to the platformSee what it covers

For town staff. Your administrator sets up your account.

What it covers

10 parts, one login. Staff only see the ones their job needs.

Residents

  • Service 311Multi-channel intake for potholes, missed pickups and bylaw issues — web, app and phone.

Community

  • Surveys & ConsultationsA survey builder with branching logic and open-text analysis, tied to city data.
  • Volunteer & EventsRecruit, schedule and match volunteers, and publish community events.
  • Social Media ArchivingAutomatically capture and preserve social media for FOIA and public-records compliance.
  • WebsiteBuild and publish the town's public website — pages, navigation and versioned publishing.

Operations

  • Case ManagementOne case object across departments, with routing, SLAs and audit trails.
  • QuorumCommittees, meetings and the forward plan — reports from draft to published plan.
  • Freedom of informationIntake, route and release municipal records requests under MFIPPA — within the 30-day statutory deadline.

Foundation

  • Municipal AI PlatformPretrained agents, a governed data lake and a model builder for city services.
  • ReportingCross-module dashboards and ward insights over the whole platform.

Who uses it

A town is three audiences at once. They all end up looking at the same work.

For residents

Report a pothole, apply for a permit, or check where your request got to. One account, one place to look, whatever you need from the town.

For staff

The request a resident made by phone, the case it became, and the report that went to council are the same record. Nobody re-types it and nobody loses it.

For council

Agendas, minutes and declared interests get published as they happen, so residents can read what was decided without asking anyone for a copy.

Come and have a look around.

Go to the platform