CivicTown
Municipal operating system · Canada
One town hall.
One platform.
CivicTown runs the whole municipality on one system — service requests, permits, records, council meetings, and resident engagement — with the data residency and access controls Canadian towns need.
For municipal staff. Accounts are provisioned by your administrator.
The municipal directory
Every department, one login. Staff see only the modules their role allows.
Residents
- Good MorningThe resident home page — the calm public view residents see. Manage its content in Newsroom.
- Service 311Multi-channel intake for potholes, missed pickups and bylaw issues — web, app and phone.
- Municipal WebsitesBuild and manage accessible public websites on a modern headless CMS.
Community
- Public EngagementConsultations, surveys and idea boards that feed straight into resident records.
- Surveys & ConsultationsA survey builder with branching logic and open-text analysis, tied to city data.
- Volunteer & EventsRecruit, schedule and match volunteers, and publish community events.
- NewsroomManage Good Morning — review resident stories and edit content, events and consultations.
- Social Media ArchivingAutomatically capture and preserve social media for FOIA and public-records compliance.
- Parks & RecreationProgram registration, facility booking, memberships and class schedules with payments.
Operations
- Case ManagementOne case object across departments, with routing, SLAs and audit trails.
- Agenda & MeetingsBuild agendas, run meetings, capture minutes and publish to a public portal with video.
- Permitting & LicensingApply, review, inspect and issue building permits, business licenses and trades.
- Public Records / FOIAIntake, route, redact and release public-records requests within statutory deadlines.
Foundation
- Municipal AI PlatformPretrained agents, a governed data lake and a model builder for city services.
- Analytics & InsightsCross-module dashboards and ward insights over the whole platform.
- Integrations & API HubThe connective tissue — ERP, GIS, permitting and payment connectors.